sale terms

99.9% of transactions always go smoothly. Nevertheless here are some helpful tips in regards to terms of sale

7 day ecommerce ruling - we are bound by UK law to provide a no quibble 7 day return policy whereby UK customers can simply return unwanted items for a refund. It is the responsibility of the customer however to foot the bill for shipping any item back to us. Not available to European customers.

pre-order deposits - We take £50 deposits for pre-orders on out of stock, be-spoke and specially made items. A deposit is exactly that, a deposit and is non refundable should the order be cancelled. Deposits are only ever refunded for the following reasons:
(Pre-order, out of stock items) We cannot provide the item ordered or whereby it takes longer than the advertised waiting period by more than 2 weeks.
(Bespoke & Made For You Items) We Cannot provide the item ordered or whereby it takes longer than the advertised waiting period by more than 4 weeks.
* Important * when your pre-order, out of stock, bespoke item arrives we will contact you to let you know. Balance payment must then reach us within 35 days (5 weeks) of the arrival date otherwise the deposit will be held and the item released for re-sale.

warranty - items are covered by manufacturers warranty for 12 months.
Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks etc caused by the customer either through use or installation of the product. It is important to note that items with swivel mechanisms can sometimes be treated as fairground rides by minors! Damage to items that have been caused by 'spinning' very fast on swivel mechanisms is not covered, only manufacturing defect. We advise concise instruction of minors. Please take note of the following points in regards warranty information:
In the event of a problem please contact our office as soon as possible.
We are obliged to offer a replacement or repair on Warranted items.
Wherever possible we may request digital images in order to assess any resulting warranty issue.
In the event of a problem we are obliged the opportunity to correct it and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless the customer is using the 7 day ecommerce ruling and returning items without giving the opportunity of correcting reported problems. Outside of this time period and the items must be returned to our warehouse for replacement or repair.

by clicking on buy now, pre-order item now, ordering over the telephone or direct via paypal you enter into agreement of our terms and conditions as given both above and below, please read them carefully.

For any enquiry regarding warranty or terms please email:

terms@vertigo-interiors.co.uk